Thomas Cook and SOTC Travel join hands with the Apollo Group to launch ‘Assured’ — a programme for safe travel during the COVID-19 pandemic. By Tanvi Jain
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Thomas Cook (India) Ltd., along with its Group Company SOTC Travel Ltd., has launched ‘Assured’ –– a comprehensive programme to facilitate safe travel in the COVID-19 era. The companies have partnered with Apollo Clinics –– a member of the Apollo Hospitals Group, to jointly set a benchmark for safety in travel.
In a survey conducted over customers’ concerns and priorities when it comes to travel in the light of the COVID-19 pandemic, 75 per cent of the respondents of the Thomas Cook India & SOTC Holiday Readiness Survey stated that health and safety is their overriding concern. Therefore, to build confidence that it is safe to travel again, the companies have worked jointly with partners across the travel eco-system to create the Thomas Cook & SOTC Assured programme, that ensures meticulous health and safety protocols – at every stage of the customer’s journey – right from the various contactless booking processes, safe physical outlets and processes at the sales/servicing pre-tour stage to the on-tour stage.
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The Assured Programme also defines a series of comprehensive health and safety measures in place across every travel touchpoints from airport, airlines, local transportation, hotels, restaurants and attractions which encompasses employees and suppliers, sellers and channels, including franchisees and customers.
“As part of the Assured Programme, we have examined every customer touchpoint, right from enquiry via our websites or apps, interactions with our call centres, virtual visits via calls or video calls with our nearest branch – all to ensure contactless, safe interactions. Across every stage of our customers’ journey, they will find a host of measures put in place – across airports and airlines and then at every stage of their journey with our transport, hotel, restaurant and attractions partners. Our intent is that the Assured Programme must serve as a handy guide/reference point that would assist all our stakeholders in the travel and tourism industry achieve a single common goal i.e. ‘Safe travel for all Indians’,” said Madhavan Menon, Chairman and Managing Director, Thomas Cook India.
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“The Apollo Group’s association with Thomas Cook India and SOTC is an endeavour that will make travel safe and stress-free. Apollo Clinics and the Apollo Group have been at the forefront for creating safe environments for the home and office post the lockdown and this association is a natural progression for us to keep everyone safe and healthy,” added Ajay H Gangoli, Director Medical Services, Apollo Health & Lifestyle Ltd.
Related: Post-Corona Travel Plans: Here’s How You Can Be A Conscious Traveller
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