Villa Hosts at InterContinental Danang Sun Peninsula Resort Go Above and Beyond for Guests

These guest satisfaction specialists often know what you want before you do at InterContinental Danang Sun Peninsula Resort.

IMAGINE YOU’VE JUST CHECKED INTO the stunning InterContinental Danang Sun Peninsula Resort, hoping for a deeply relaxing and indulgent stay. You want everything to be perfect — that’s where the resort’s Villa Hosts come in.

These trained professionals are experts in assessing guests’ needs and ensuring they are exceeded. They go above and beyond to ensure that every getaway is everything you dreamed of and more.

Ritchie Plaza is the Director of Club InterContinental and Butler Services at the property. He manages a team of 16 Villa Hosts assigned to assist guests staying in the award-winning resort’s villas and residences.

“Their goal is to be ten steps ahead of you, anticipating what you need before you even ask for it. They notice your body language and physical gestures and take notes on your tastes, likes and dislikes, truly paying attention to you and your family,” explained Plaza. 

The resort recently opened a new Club InterContinental Lounge, to which villa guests have complete access. Villa Hosts can meet guests there in the morning and help them to organize the day for the entire family.

“As the saying goes, ‘if the kids are happy, the parents are happy,’ and that is one of many mantras our Villa Hosts live by. They are there to ensure that the little ones are cared for, from helping to organize their days of activities — from pool dips to visits to Planet Trekkers Kids Club — and even delight them with little gifts,” said Plaza.

Of course, the same specialized attention is extended to fully grown guests. They learn your preferences, from your favorite pillow type to how you like your eggs in the morning. They can bring you coffee or tea in the morning, make your spa booking in the afternoon, and ensure you have your favorite table at dinner.

Plaza explained that his team of Villa Hosts love special requests, such as helping someone surprise their partner with a romantic dinner on the beach or organizing the perfect marriage proposal. With a passion for creating forever memories, Plaza and the Villa Host team can make your next trip truly special, ensuring that your getaway is everything you hoped for and more. 

Explore InterContinental Danang Sun Peninsula Resort’s Villa Collection and begin planning the perfect holiday today: www.danang.intercontinental.com/accommodation

Article Sponsored by InterContinental Danang Sun Peninsula Resort.
All images courtesy of InterContinental Danang Sun Peninsula Resort.