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Chinese travellers lead push for self-service airports


Published on Dec 8, 2010

The global SITA/Air Transport World Passenger Self-Service survey of the world's leading airports includes Beijing International Airport for the first time this year and reveals the Chinese traveller to be one of the world's most environmentally conscious and an enthusiastic user of self-service technology.

Passengers interviewed at Beijing and Atlanta, the two largest airports in the survey, were the most frequent users of online booking, and for Chinese passengers, after price, the ability to book online is the second most important consideration when arranging a trip.

At 35%, Beijing travellers came second only to Mumbai (44%) as champions of carbon offsetting in their use of airline websites for this purpose.

The 5th annual SITA/Air Transport World Passenger Self-Service Survey is an in-depth look at the attitudes and habits of a representative sample of the 287.6 million passengers who use seven leading international airports.

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