Jetstar to roll-out 100% self check-in
Published on Jan 28, 2010
Low fares leader Jetstar will set about transforming the check-in experience for its Australian and New Zealand domestic customers during 2010 by unveiling a new approach towards the airport experience for customers with a target of 100 per cent customer self service.
The proposal builds upon existing customer self service technology now in place for Jetstar’s domestic passenger base including Web Check and Self Service Kiosks at some Airports.
This will be complemented by the introduction of world-first SMS Boarding Pass technology during the first 2010 quarter and automatic Web Check and pre-enrolment for flights at time of booking.
Jetstar Chief Executive Officer Bruce Buchanan announced the airline’s plans during an address to the Low Cost Airlines World Asia Pacific 2010 Conference in Singapore.