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Mandarin Oriental trials Microsoft in-room tablets


July 17, 2014

Published on Jul 17, 2014

Hotel group to deploy Windows 8.1 Surface Pro tablets in four of its properties

Microsoft will collaborate with Mandarin Oriental to provide new in-room technology for the group's hotels.

Mandarin Oriental will pilot Microsoft's Windows 8.1 Surface Pro tablets in four of its properties in London, Washington DC, Las Vegas and Tokyo, allowing guests to make in-room dining, concierge and housekeeping requests via the tablets.

The devices, which are available in nine different languages, will alsoTravel Daily Asia include information about the hotels' facilities.

"We're always pushing ourselves to create unique, premium guest experiences," said Monika Nerger, Mandarin Oriental's chief information officer.

"We are currently operating in 25 countries, and with our expansion into new markets we needed a powerful, secure, yet easy-to-manage solution with robust language support, which Microsoft technologies can offer.

"Through this partnership we can create digital experiences that cater to our guests' needs and expectations whenever they stay with us," she added.

Mandarin Oriental has created five custom Windows 8.1 touch apps to handle guest requests, allowing it to integrate a combination of services previously offered via the television, telephone or guest directory.

Upon check-out, Microsoft's technology will automatically remove all personal data from the tablets.

Ms Nerger said the company has an "initial target installation" of 1,000 tablets across the company's portfolio.

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