Passengers demand more legroom
Published on Feb 28, 2013
Airline passengers want to fly in comfort, with a lack of legroom the most annoying aspect of air travel, according to a new study.
The annual TripAdvisor air travel survey found that uncomfortable seats and/or limited legroom is the number one gripe for passengers, followed by high airfares and flight delays. Backing up this result, 38% of respondents said that giving “more legroom” is the number one thing airlines should do to improve the in-flight experience. Comfort is clearly a priority for travelers; 56% of those polled said they have previously paid extra for a better seat.
Interestingly, 58% of respondents said they prefer an aisle seat, while 42% chose a window seat, and 4% like to be in the middle.